A framing machine is a ten-year production asset, so support depth matters more than any spec sheet. Pinnacle support runs from four regional bases — Los Angeles, Dubai, Brisbane and Paris — with commissioning and calibration on your floor, operator training in your language, remote diagnostics that resolve most issues without a site visit, and same-week spare parts dispatch in every region we serve.
What support covers
- Machine service — commissioning, calibration and preventive maintenance
- Software aid — PinnacleCAD setup, updates and troubleshooting
- Engineering support — profile, connection and structural queries
- Design services — detailing help when your team is at capacity
First production is part of the deal
Every machine ships with a fixed first-production programme: a factory acceptance test on your actual profiles before shipping, then our engineer stays with you through your first real production runs.
Where we are
Los Angeles, USA · Dubai, UAE · Brisbane, Australia · Manila, Philippines · Paris, France · São Paulo, Brazil · Cape Town, South Africa · Mumbai, India
Common questions
How fast do spare parts arrive?
Same-week dispatch from the nearest regional base — Los Angeles, Dubai, Brisbane or Paris — with remote diagnostics reducing most interventions to a software session instead of a site visit.
What does operator training cover?
Machine operation, profile changeover, quality checks, routine maintenance and software basics — delivered at your factory during commissioning, in English, Arabic, Spanish, Portuguese or French as needed.
Is support included in the machine price?
Commissioning, training and first-production support are included with every machine. Ongoing service plans and preventive maintenance schedules are tailored to your production calendar.
